Privacy Policy
Your privacy matters to us. This policy explains how Eduvalis Oasis collects, uses, and protects your personal information when you use our VR game development learning platform.
Last Updated: March 15, 2025
Information We Collect
We collect several types of information to provide and improve our educational services. This includes information you provide directly to us and information we automatically collect when you use our platform.
Personal Information You Provide
- Name, email address, and contact details when you register for courses
- Educational background and learning preferences during profile setup
- Payment information when enrolling in premium courses
- Communication content when you contact our support team
- Project submissions and learning assessments
- Survey responses and feedback about our courses
Automatically Collected Information
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as course progress, time spent on lessons, and interaction with VR content
- IP address and general location data for security and analytics purposes
- Cookies and similar tracking technologies to enhance your learning experience
- Performance data from VR applications and development tools
How We Use Your Information
Your information helps us deliver personalized educational experiences and maintain our platform's security. We process your data based on legitimate educational interests and your consent where required under Australian Privacy Principles.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Profile information, learning progress, assessment results | Contract performance |
| Personalized learning recommendations | Learning preferences, course completion data | Legitimate interest |
| Communication about courses and updates | Contact details, course enrollment data | Contract performance |
| Platform improvement and analytics | Usage patterns, technical performance data | Legitimate interest |
Information Sharing and Disclosure
We limit information sharing to essential service providers and situations required by law. Your educational progress and personal details remain confidential and are never sold to third parties for marketing purposes.
Service Providers
We work with trusted partners who help deliver our educational services. These include cloud hosting providers for our VR content, payment processors for course enrollment, and email service providers for course communications. All partners are bound by strict confidentiality agreements and can only use your data for specified purposes.
Educational Partners
With your explicit consent, we may share anonymized progress data with educational institutions or industry partners to improve course content and develop new learning opportunities. Individual student data is never shared without direct permission.
Your Privacy Rights Under Australian Law
Under the Privacy Act 1988 and Australian Privacy Principles, you have several rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.
Access Your Data
Request a copy of all personal information we hold about you, including learning progress and account details.
Correction Rights
Update or correct any inaccurate personal information in your account or learning records.
Data Portability
Receive your personal data in a structured format that can be transferred to another service provider.
Account Deletion
Request deletion of your account and associated data, subject to legal retention requirements.
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team at [email protected] or submit a request through your account dashboard. We'll respond within 30 days and may need to verify your identity before processing your request. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.
Data Security and Protection
We employ multiple layers of security to protect your personal information. Our security measures are regularly reviewed and updated to address emerging threats and maintain the confidentiality of your educational data.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Secure cloud infrastructure with redundant backups
- Access controls limiting staff access to necessary data only
- Automated monitoring for suspicious activities
Data Breach Response
In the unlikely event of a data breach, we'll notify affected users within 72 hours and report to relevant authorities as required by Australian privacy law. Our incident response team follows established procedures to contain breaches and minimize potential impacts.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our educational services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information and learning progress | Duration of enrollment plus 7 years | Educational records and tax obligations |
| Payment and billing data | 7 years after final transaction | Australian tax and accounting requirements |
| Marketing communications data | Until consent withdrawn | Ongoing marketing consent |
| Support communications | 3 years after resolution | Service improvement and dispute resolution |
After retention periods expire, we securely delete personal information using industry-standard methods. Some anonymized data may be retained longer for research and course improvement purposes, but this cannot be linked back to individual users.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience and understand how you interact with our content. You can control cookie settings through your browser, though some features may not work properly with cookies disabled.
Types of Cookies We Use
- Essential cookies for platform functionality and security
- Performance cookies to understand course usage and improve content
- Personalization cookies to remember your learning preferences
- Analytics cookies to track learning progress and platform performance
We don't use advertising cookies or share cookie data with advertising networks. Our analytics are focused solely on improving educational outcomes and platform functionality.
International Data Transfers
While our primary servers are located in Australia, some of our service providers may process data internationally. When data is transferred overseas, we ensure adequate protection through contractual safeguards and by working only with providers in countries with adequate privacy protections or those certified under recognized privacy frameworks.
Safeguards for International Transfers
- Standard contractual clauses with international service providers
- Regular assessment of destination country privacy laws
- Data encryption during transmission and storage
- Limiting data transfers to necessary operational purposes only
Children's Privacy
Our VR game development courses are designed for learners aged 16 and above. We don't knowingly collect personal information from children under 16 without parental consent. If you're under 18, please have a parent or guardian review this privacy policy with you.
If we become aware that we've collected information from a child under 16 without appropriate consent, we'll delete that information promptly. Parents or guardians can contact us to request access to, correction of, or deletion of their child's information.
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active users via email and post a notice on our platform. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about this policy or how we handle your personal information.
Email: [email protected]
Phone: +61 8 6261 7608
Address: 5036/33 Robina Town Centre Dr, Robina QLD 4230, Australia
If you're not satisfied with our response to privacy concerns, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.